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THE BIG CX SHIFT IS ON
The world is changing. Customers are more demanding. Customer loyalty is decreasing. New technologies are emerging. And the pressure is on for share of the customer – attracting them, keeping them, seducing them. An awesome customer experience can be your most potent differentiator. Customer Experience has shifted from being a marketing tactic to being a core strategic business function. Technology is the essential tool and enabler of this shift, which is why we are hosting CX Innovation & Tech Fest.
THANK YOU TO OUR KEYNOTE SPEAKER, ANDREW VORSTER
A trend specialist and expert in shaping the future of your organisation by harnessing the current pace of technology change, stimulating innovation and transformation, disrupting, agitating, leading and inspiring groups and individuals.
HOT TOPICS FROM 2017
6 months of research has led to the evolution of this unique conference program. It's a result of countrywide face-to-face discussions with over 50 industry professionals speaking their mind
THANKS TO OUR 2017 SPEAKERS
TICKETS & PACKAGES
Your registration includes entry to Customer Experience Innovation & Tech Fest, the solutions showcase, lunches, refreshments and the networking drinks. You also receive electronic access to all content and the full participant contact list.
“Authentic and informed speakers, invaluable insights”