The business problem I want to support people to solve is to remove negative impact of outdated performance reviews and challenge people to ditch ‘best practice’ and think differently to support their unique businesses

The time we invest to run the process, impact to productivity, impact to employee experience, plus mixed intent and outcomes are likely having a detrimental effect on your internal customers – the business you work for and the people you serve within that business.

• Understand your customer(s) and their needs by gathering insights and data
• Understand the problem you are trying to solve
• Check for shared intent
• Be clear on who its for (hint, its not HR)
• Design together and iterate

3 Key Learnings

1. Consider your customers and the cost, how might you make this investment generate value
2. Find the mutual value and involve people
3. One size doesn’t fit most