Empowering retail operations with Smarter Rostering - The Super Retail Group

Implementing a smarter rostering system at scale is complex, but with the right approach, tech and change management, you can create great employee experiences. Learn how Super Retail Group (Macpac, SuperCheap Auto, Rebel and BCF) took their employees on a journey of positive change.

3 Key Learnings

1. How to approach rolling out a smarter rostering system
2. Ways to engage your employees
3. Upsides for investing in change management

About Guy

Guy is the Head of Workforce Planning at Super Retail Group, where he leads a team dedicated to optimising the scheduling and management of a workforce across 750 sites in New Zealand and Australia. With a robust 24-year track record in the retail sector, Guy specialises in Workforce Planning and Retail Operations. He oversees workforce planning for employees working under six different employment agreement, utilising advanced concepts and tools—such as forecasting, scheduling, and analytics—he aligns the team with customer needs, strategic goals, and workplace demands. Since joining Super Retail Group, Guy has been on a mission to simplify complexity, challenge the status quo, and enhance the shopping experience for every customer.